SHIPPING:

We ship to the continental US, Hawaii and Alaska.

Orders placed before 12pmEST on a business day are processed for shipment same day, all other orders are processed for shipment on the next business day.

We offer standard shipping* for free for all orders above $50, or for $6 for all other orders.
    *USPS shipments, generally delivered in 2 business days.

We also offer premium next day and 2 days delivery for additional cost.

  • Orders addressed to a PO Box are shipped via USPS only
  • You will receive an email from us with tracking information
  • We reserve the right to choose a different method, including to require signature on delivery

RETURNS:

Our goal is your complete satisfaction with our products and service. If you experience difficulties with our products, we will be glad to help you. You may return your order within 30 days from date of purchase. Please contact: customerservice@payot.com. We are available business days 9am-6pmEST Pacific.

  • Refunds are not issued without prior authorization above
  • Return shipping costs cannot not refunded
  • Products purchased are not exchangeable
  • Products purchased on this site are not returnable to any retailer
  • Products purchased from other sellers should be returned where purchased

Items purchased on this Site may not be exchanged. Please return your product and a credit card refund will be issued based on this Return Policy. A new order must be placed to receive your replacement item.